TERMS AND CONDITIONS
TERMS AND CONDITIONS GENERAL
We may from time to time change the terms that govern your use of our Site.
Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
We may change, move or delete portions of, or may add to, our Site from time to time. By Purchasing a Product from this site or any site operated by this site administration you agree to these terms and conditions.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only.
No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivate works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
SHIPPING CHARGES AND FREIGHT POLICY:
THERE IS NO FREE SHIPPING
Products are shipped F.O.B. shipping point with freight costs and handling fees paid by Site Operator and charged to the customer. C.O.D. shipments are not permitted. Other terms and conditions may apply for freight collect, export orders, hazardous materials, customer's carrier or special handling by the carrier, must be paid by the customer. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If product is damaged in transit, customer must file claim with the carrier.
You give us authorization to charge your account or Credit Card for any additional charges for the processing of your order to include but not limited to: Shipping, Handling, Insurance, Documentation Fees, Export Fees, Import Fees, Taxes of any nature from any jurisdiction or agency or any other charge that arises in the processing and delivery of your order.
Unless otherwise varied, shipping terms are EXW (as defined by International Chamber of Commerce Terms, 2000), Site Operator shipping warehouse. Shipments are freight collect from any Site Operator facility. Customer shall be responsible for obtaining insurance. At Site Operator's option, this freight policy may be subject to special terms and conditions for certain export orders. Title and risk of loss for products shall pass when made available to Customer on delivery to carrier in the United States; provided that if payment has not been made at the time of shipment, Site Operator shall retain title (but not risk of loss) until payment has been made. If product is damaged in transit, customer must file claim exclusively with airline, carrier, vessel and/or insurance company; provided, however, that if Site Operator has not received payment in full at the time the product is damaged in transit, Site Operator shall have the right to file claim exclusively with airline, carrier, vessel and/or insurance company.
REFUND & DELIVERY POLICY
Returns and exchanges, if applicable, must be made within 15 days of receipt of goods.
Returns or exchanges after 15 days will not be accepted.
All returns and exchanges will comply with our normal
Once a sale is made and payment completed, the item(s) you ordered are considered to be in process.
Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order.
Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer.
Items such as liners, pool kits, or any other special order merchandise may not be returned.
If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers.
You will also be subject to a 25% restocking fee on allowable returned items.
All items MUST be in new condition with all proper packing material and paperwork shipped back to us.
If the goods cannot be sold in NEW CONDITON, a refund will not be issued and goods will be rejected or available for you to pickup and ship back to yourself.
Be sure that the item you are ordering is what you want and the size, color, shape, design, etc. is exactly what you are looking for.
If you are not sure, please ask us for any additional information prior to purchase.
Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen.
The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery.
The above fees would still apply with no recourse.
HOW TO PROPERLY RECEIVE YOUR GOODS
Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery.
READ THE PAPERS YOU ARE SIGNING.
It clearly states your rights and what you are signing.
Be sure to note ANY exceptions on the BILL OF LADING prior to signing.
If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order.
Note on the freight bill the problem you encountered.
You will need to contact us right away at 772-- 291--7809 so we can get your missing or damaged parts shipped to you immediately.
Damaged items need to be sent back and/or refused in order to get proper replacement for no charge.
FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS.
YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK.
READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER.
IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWODE NOTED.
CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING.
If you didn’t sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it.
If they pay the claim, we can send you the parts.
If not, you will have to pay for the parts, or try to get your own claim filed.
We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem.
You have 48 hours to check the goods and file your own concealed damage claim.
Companies do not always pay on concealed damage so you should fully check the entire order upon delivery.
WRONG ORDER – OUR MISTAKE
If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods.
However, if your shipping was to an address in the lower 48 United States for you to pick up or forward to your address that is not in the 48 United States or if you paid additional shipping to ship your product outside the lower 48 United States, we will only ship to delivery address on file or will expect the customer to pay the additional cost of shipping to get the merchandise from the lower 48 United States to the previous delivery address.
Wrong order does not include substitutions for a better quality item or slight variances in colors, etc.
This is for completely incorrect items.
WRONG ORDER – CUSTOMER MISTAKE
If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee and the shipping we incurred to get it to you.
There may be other handling fees as well.
You are responsible for your own mistakes on any order.
If you place an order over the phone, you are responsible for the order as we can only order what you tell us.
Please place your order online to be sure you are ordering the correct items.
An email is sent to you with your order
Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping.
I agree that we will pay our credit card, PayPal, Google transactions, etc. according to our card holder agreement.
I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make.
Agreeing to purchase goods from Pool--Bright.Com will waive my rights to a chargeback against Pool--Bright.Com.
Any fees associated with collecting unpaid funds, goods, fee, or services will be charged to the customer at the fullest extent available under law.
If the account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.
All orders are processed and charged to you in US Dollars.
Any credit, refunds, exchanges, etc. will be refunded back to you in US Dollars only.
We are not responsible for any conversion rate outside of the US Dollar.
We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar.